I'm on the phone on hold. Every 15-20 seconds, the message comes on, "This is......if you are calling between so and so hours, then please hold because your call will be answered in the order it is received." This is good to know, but they don't need to do this every 20 seconds. I'm trying to read while I'm on hold, but every 20 seconds, I get interrupted by this annoying message. I mean they should have the message repeat, but not nearly this often.